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Last updated January 01, 2026


AGREEMENT TO OUR LEGAL TERMS

We are Vexlina ("Company," "we," "us," "our"), a company registered in Bangladesh at House No: 33, Flat: 05, Block: D, Road :05,, Dhaka, Dhaka 1216. Our VAT number is 006414.

We operate the website https://vexlina.com (the "Site"), the mobile application Vexlina (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

Vexlina is a modern online marketplace built from the ground up to deliver what modern shoppers truly deserve: an experience that is effortlessly easy, inherently trustworthy, and genuinely enjoyable. We eliminate the clutter, confusion, and anxiety that have become commonplace in online retail, replacing them with a clean, intuitive, and reliable shopping journey. Our Core Philosophy: Simple, Safe, and Satisfying We believe that the process of discovering and acquiring products you love should be a pleasure, not a chore. This core idea informs every aspect of Vexlina, from the design of our website to the way we partner with sellers and handle your orders. We are not just another store; we are your dedicated shopping partner, committed to making your life easier. The Vexlina Difference: A Seamless End-to-End Experience 1. A Clean, Curated Discovery Environment: Forget endless, irrelevant search results. Our platform is designed for clarity and discovery. We bring together a wide-ranging selection of everyday essentials, lifestyle-enhancing products, and the latest trends, all presented in an organized and visually appealing manner. Our intelligent categorization and intuitive navigation mean you spend less time searching and more time finding. 2. Vetted Quality and Transparent Listings: Trust is our most important product. Every seller on our platform is carefully selected based on their reputation and commitment to quality. Furthermore, we don't just host listings—we actively check them. Each product page is meticulously reviewed to ensure it features high-resolution images from multiple angles, comprehensive and accurate specifications, and clear, honest descriptions. You can shop with the confidence that you will receive exactly what you see and expect. 3. Honest, All-Inclusive Pricing: We have zero tolerance for hidden costs or surprise fees. The price you see on the product page is the price you pay. At checkout, we provide a fully itemized breakdown that includes the product cost, estimated sales tax, and shipping fee, with no last-minute additions. This commitment to transparent pricing ensures there is no frustration or doubt when you complete your purchase. 4. A Friction-Free and Secure Checkout: We have streamlined the payment process to be as quick and secure as possible. Your saved addresses and payment details are encrypted and protected. We support a variety of trusted payment methods and utilize industry-leading, PCI-DSS compliant payment gateways to ensure your financial data is never compromised. You can complete your purchase in just a few clicks, knowing your transaction is safe. 5. Reliable and Communicative Fulfillment: The experience doesn't end when you click "buy." We work closely with a network of trusted logistics partners to ensure your orders are processed promptly and delivered reliably. From the moment your order is placed, you will receive clear, proactive communication, including a confirmation email and real-time shipping notifications with tracking information. We manage the entire process so you don't have to. 6. Human-Centric Customer Support: Should you ever need assistance, our real, dedicated support team is here to help. We provide easily accessible support through multiple channels, including email, live chat, and phone. Our goal is to resolve your questions and concerns quickly and effectively, turning potential problems into opportunities to demonstrate our commitment to your satisfaction. Our Commitment to Continuous Improvement The Vexlina experience is not static. Our team is relentlessly focused on making our platform better every single day. This means ongoing investments in: Technology: For faster page loads, smarter search algorithms, and a more responsive mobile experience. Security: To continuously enhance the safety of your data and payments. Logistics: To expand and improve our delivery options for greater speed and reliability. Curation: To constantly refresh our product catalog with new and exciting items from high-quality sellers. In essence, Vexlina is a growing shopping ecosystem built around a single, powerful idea: that exceptional service should be simple, transparent, and consistently delivered. We are here to simplify your shopping life and restore your confidence in online retail—one carefully handled order at a time.

You can contact us by phone at (+880)1885738929, email at support@vexlina.com, or by mail to House No: 33, Flat: 05, Block: D, Road :05,, Dhaka, Dhaka 1216, Bangladesh.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Vexlina, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by info@vexlina.com, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, you must have your parent or guardian read and agree to these Legal Terms prior to you using the Services.

We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

1. OUR SERVICES
2. INTELLECTUAL PROPERTY RIGHTS
3. USER REPRESENTATIONS
4. USER REGISTRATION
5. PRODUCTS
6. PURCHASES AND PAYMENT
7. RETURN POLICY
8. PROHIBITED ACTIVITIES
9. USER GENERATED CONTRIBUTIONS
10. CONTRIBUTION LICENSE
11. GUIDELINES FOR REVIEWS
12. MOBILE APPLICATION LICENSE
13. SOCIAL MEDIA
14. SERVICES MANAGEMENT
15. PRIVACY POLICY
16. TERM AND TERMINATION
17. MODIFICATIONS AND INTERRUPTIONS
18. GOVERNING LAW
19. DISPUTE RESOLUTION
20. CORRECTIONS
21. DISCLAIMER
22. LIMITATIONS OF LIABILITY
23. INDEMNIFICATION
24. USER DATA
25. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
26. CALIFORNIA USERS AND RESIDENTS
27. MISCELLANEOUS
28. ACCEPTABLE USE POLICY (AUP) & ARBITRATION
29. BINDING ARBITRATION & BREACH OF CONTRACT
30. CONSUMER RIGHTS DIRECTIVE (CRD) & COPYRIGHT
31. DATA CONTROLLER & PROCESSOR
32. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) & DISCLAIMER
33. GENERAL DATA PROTECTION REGULATION (GDPR) & INDEMNIFICATION
34. INTELLECTUAL PROPERTY (IP) & JURISDICTION
35. LIMITATION OF LIABILITY
36. MATERIAL TERM & MEDIATION
37. PERSONAL DATA & PRIVACY
38. CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The operation of an e-commerce marketplace like Vexlina is governed by a complex and overlapping framework of industry-specific laws and regulations designed to protect consumers, ensure fair competition, and secure data. At the core of this framework are robust consumer protection laws. In the European Union, the Consumer Rights Directive mandates a mandatory 14-day "cooling-off" period, allowing customers to return products for any reason without justification, and requires transparent pre-purchase information on the total price, delivery costs, and seller identity. Similarly, in the United States, the Federal Trade Commission's Mail or Telephone Order Merchandise Rule requires sellers to ship items within the promised timeframe or, if no time was stated, within 30 days, and to provide timely delay notices with revised shipment dates and cancellation options. These regulations are complemented by stringent product safety and liability directives, such as the EU's General Product Safety Regulation, which obligates marketplaces to ensure that all goods offered, including those from third-party sellers, meet high safety standards and to take immediate action, including recalls, for dangerous products. Beyond consumer transactions, data privacy and security form a critical pillar of legal compliance. The General Data Protection Regulation in the EU and the UK, along with similar laws like California's Consumer Privacy Act and California Privacy Rights Act, impose strict obligations on how personal data is collected, used, and shared. These laws grant consumers rights to access, correct, delete, and port their data, and to opt-out of the "sale" or "sharing" of their information for targeted advertising. For a platform like Vexlina, this means implementing granular consent mechanisms, maintaining a comprehensive data map, and ensuring that all data processing activities, including those involving international transfers, are backed by lawful bases such as Standard Contractual Clauses. Furthermore, specific attention must be paid to payment security, requiring strict adherence to the Payment Card Industry Data Security Standard, a global mandate that protects cardholder data through encryption, access controls, and regular network monitoring. The legal landscape also extends to intellectual property, contract law, and digital governance. Vexlina must comply with the Digital Millennium Copyright Act in the U.S. and the EU's Copyright in the Digital Single Market Directive, which establish notice-and-takedown procedures that shield platforms from liability for copyright infringement by their users while requiring them to promptly remove infringing content. Electronic commerce directives, such as the EU's e-Commerce Directive, require clear terms of service, transparent communication of technical steps to conclude a contract, and the provision of durable records of transactions. Finally, emerging regulations focused on platform fairness and competition, like the EU's Digital Services Act and Digital Markets Act, impose additional duties concerning algorithmic transparency, the traceability of business users, and the mitigation of systemic risks, fundamentally shaping how a trusted marketplace like Vexlina must curate its catalog, manage seller relationships, and design its core platform services.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:
  • access the Services; and
  • download or print a copy of any portion of the Content to which you have properly gained access,
solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: support@vexlina.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions

Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:
  • confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
  • to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
  • warrant that any such Submission are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
  • warrant and represent that your Submissions do not constitute confidential information.
You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Services; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PRODUCTS

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Services. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

6. PURCHASES AND PAYMENT

We accept the following forms of payment:

-  Visa
-  Mastercard
-  Discover
-  PayPal
-  American Express

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

7. RETURN POLICY

Please review our Return Policy prior to making any purchases: https://vexlina.com/return-policy.

8. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:
  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
  • Use any information obtained from the Services in order to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Services in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorized framing of or linking to the Services.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
  • Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
  • Use a buying agent or purchasing agent to make purchases on the Services.
  • Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
  • Use the Services to advertise or offer to sell goods and services.

9. USER GENERATED CONTRIBUTIONS
The Services does not offer users to submit or post content.

10. CONTRIBUTION LICENSE

You and Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

11. GUIDELINES FOR REVIEWS

We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review.

12. MOBILE APPLICATION LICENSE

Use License

If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Legal Terms. You shall not: (1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App; (3) violate any applicable laws, rules, or regulations in connection with your access or use of the App; (4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App; (5) use the App for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended; (6) make the App available over a network or other environment permitting access or use by multiple devices or users at the same time; (7) use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App; (8) use the App to send automated queries to any website or to send any unsolicited commercial email; or (9) use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.

Apple and Android Devices

The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an "App Distributor") to access the Services: (1) the license granted to you for our App is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service; (2) we are responsible for providing any maintenance and support services with respect to the App as specified in the terms and conditions of this mobile application license contained in these Legal Terms or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App; (3) in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App; (4) you represent and warrant that (i) you are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a "terrorist supporting" country and (ii) you are not listed on any US government list of prohibited or restricted parties; (5) you must comply with applicable third-party terms of agreement when using the App, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the App; and (6) you acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application license contained in these Legal Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license contained in these Legal Terms against you as a third-party beneficiary thereof.

13. SOCIAL MEDIA

As part of the functionality of the Services, you may link your account with online accounts you have with third-party service providers (each such account, a "Third-Party Account") by either: (1) providing your Third-Party Account login information through the Services; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the "Social Network Content") so that it is available on and through the Services via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Services. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Services. You will have the ability to disable the connection between your account on the Services and your Third-Party Accounts at any time. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Services. You can deactivate the connection between the Services and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

14. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

15. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: https://vexlina.com/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in Bangladesh. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Bangladesh, then through your continued use of the Services, you are transferring your data to Bangladesh, and you expressly consent to have your data transferred to and processed in Bangladesh.

16. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

17. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

18. GOVERNING LAW

These Legal Terms shall be governed by and defined following the laws of Bangladesh. Vexlina and yourself irrevocably consent that the courts of Bangladesh shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

19. DISPUTE RESOLUTION

You agree to irrevocably submit all disputes related to these Legal Terms or the legal relationship established by these Legal Terms to the jurisdiction of the Bangladesh courts. Vexlina shall also maintain the right to bring proceedings as to the substance of the matter in the courts of the country where you reside or, if these Legal Terms are entered into in the course of your trade or profession, the state of your principal place of business.

20. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

21. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

22. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

23. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

24. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

25. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

26. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

27. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

28. ACCEPTABLE USE POLICY (AUP) & ARBITRATION

A set of rules applied by the platform that restricts the ways in which the service may be used, typically prohibiting illegal, abusive, or otherwise inappropriate activities. For Vexlina, the AUP would forbid users from posting defamatory reviews, infringing content, or using the site for fraudulent schemes. A form of alternative dispute resolution where a neutral third party (an arbitrator) reviews the evidence and renders a binding decision to settle a dispute outside of the court system. Vexlina's Terms of Service may include an arbitration clause, requiring users to resolve any legal claims through arbitration rather than a jury trial.

29. BINDING ARBITRATION & BREACH OF CONTRACT

A type of arbitration where the parties agree in advance that the arbitrator's decision will be final and legally enforceable, with very limited grounds for appeal. By agreeing to Vexlina's terms, a user may be waiving their right to sue in court and agreeing to binding arbitration. A failure, without legal excuse, to perform any promise that forms a whole or part of a contract. If Vexlina fails to deliver a product that a user has paid for, it would be in breach of the sales contract formed at the point of purchase.

30. CONSUMER RIGHTS DIRECTIVE (CRD) & COPYRIGHT

A key piece of European Union legislation that harmonizes consumer protection rules across the EU. It grants Vexlina's European customers a 14-day right of withdrawal (cooling-off period) for most purchases and mandates clear pre-contractual information. A type of intellectual property law that protects original works of authorship, such as text, images, and software code. The product descriptions written by Vexlina and the product photos uploaded by sellers are protected by copyright, and the platform must respect these rights.

31. DATA CONTROLLER & PROCESSOR

Under laws like the GDPR, the entity that determines the purposes and means of the processing of personal data. Vexlina acts as a data controller because it decides why and how your personal data (e.g., for marketing, analytics) is processed on its platform. An entity that processes personal data on behalf of the data controller. The third-party payment gateway that Vexlina uses to handle credit card transactions is a data processor, as it acts under Vexlina's instructions.

32. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) & DISCLAIMER

A United States copyright law that provides a "safe harbor" for online service providers from copyright infringement liability for content posted by their users, provided they comply with a formal notice-and-takedown process. Vexlina relies on the DMCA to protect itself when a user uploads an image that infringes a third party's copyright. A statement that seeks to limit or exclude liability for certain actions, outcomes, or uses of information. Vexlina might include a disclaimer on user-generated product reviews, stating that the opinions expressed are those of the users and not of Vexlina itself.

33. GENERAL DATA PROTECTION REGULATION (GDPR) & INDEMNIFICATION

The comprehensive data privacy and security law in the European Union. It governs how Vexlina must handle the personal data of its EU-based users, requiring a lawful basis for processing and granting users rights to access, correct, and delete their data. A contractual obligation by which one party agrees to compensate another for the harm or loss arising out of a specified event. Vexlina's seller agreement likely requires sellers to indemnify Vexlina against any losses resulting from the seller's sale of counterfeit or unsafe goods.

34. INTELLECTUAL PROPERTY (IP) & JURISDICTION

A category of property that includes intangible creations of the human intellect, such as patents, copyrights, trademarks, and trade secrets. Vexlina's brand name, logo, and website design are all valuable intellectual property assets. The official power to make legal decisions and judgments, often defining which court or legal authority has the right to hear a case. Vexlina's Terms of Service will specify a specific jurisdiction (e.g., the courts of the State of Delaware) where any legal disputes must be litigated.

35. LIMITATION OF LIABILITY

The state of being legally responsible for something. If a product sold on Vexlina is defective and causes injury, the question of liability (whether it falls on the seller, the manufacturer, or Vexlina itself) will be determined by applicable product liability laws. A clause in a contract that seeks to cap the amount of damages one party can be required to pay to the other in the event of a claim. Vexlina's Terms of Service will almost certainly include a limitation of liability clause, capping its financial responsibility to a user at the total amount of the user's purchases in the last six months.

36. MATERIAL TERM & MEDIATION

A contract term that is so central to the agreement that a breach of it would fundamentally undermine the contract's purpose. The description and price of a product are material terms of a sales contract on Vexlina; getting these wrong would be a material breach. A voluntary, non-binding form of alternative dispute resolution where a neutral third party helps the disputing parties try to reach a mutually acceptable settlement. Vexlina may suggest mediation as a first step before initiating binding arbitration with a dissatisfied customer.

37. PERSONAL DATA & PRIVACY

Any information relating to an identified or identifiable natural person. For Vexlina, this includes a user's name, email address, shipping address, IP address, and purchase history, all of which are protected under privacy laws like the GDPR and CCPA. A legal document that explains how an organization collects, uses, discloses, and manages a customer's data. The Vexlina Privacy Policy is the primary source of information for users about their data rights and the company's data practices.

38. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Vexlina
House No: 33, Flat: 05, Block: D, Road :05,
Dhaka, Dhaka 1216
Bangladesh
Phone: (+880)1885738929
support@vexlina.com

About Vexlina

Vexlina was created with a simple idea in mind: online shopping should feel easy, safe, and actually enjoyable. No confusion, no hidden details, no endless searching. Just a clean place where anyone can discover quality products at fair prices and get them delivered without stress. We bring together a wide range of items from trusted sellers so you can shop everything in one place. Whether you’re looking for everyday essentials, lifestyle products, or the latest trends, Vexlina keeps things organized and straightforward. Every listing is checked with care, and we work closely with partners to make sure you receive exactly what you expect. What this really means is you get a smooth experience from the moment you open the site to the moment your order arrives. Clear product details. Honest pricing. Secure checkout. Real support when you need it. Our team focuses on making Vexlina better every day. Faster browsing. Smarter search. Safer payments. More reliable delivery options. All so you can shop with confidence and come back knowing you’ll get the same dependable experience every time. Vexlina isn’t just an online store. It’s a growing shopping space built around trust, convenience, and the idea that great service doesn’t need to be complicated. We’re here to make your shopping life easier—one order at a time.
Vexlina was created with a simple idea in mind: online shopping should feel easy, safe, and actually enjoyable. No confusion, no hidden details, no endless searching. Just a clean place where anyone c ... Read more
Vexlina was created with a simple idea in mind: online shopping should feel easy, safe, and actually enjoyable. No confusion, no hidden details, no endless searching. Just a clean place where anyone can discover quality products at fair prices and get them delivered without stress. We bring together a wide range of items from trusted sellers so you can shop everything in one place. Whether you’re looking for everyday essentials, lifestyle products, or the latest trends, Vexlina keeps things organized and straightforward. Every listing is checked with care, and we work closely with partners to make sure you receive exactly what you expect. What this really means is you get a smooth experience from the moment you open the site to the moment your order arrives. Clear product details. Honest pricing. Secure checkout. Real support when you need it. Our team focuses on making Vexlina better every day. Faster browsing. Smarter search. Safer payments. More reliable delivery options. All so you can shop with confidence and come back knowing you’ll get the same dependable experience every time. Vexlina isn’t just an online store. It’s a growing shopping space built around trust, convenience, and the idea that great service doesn’t need to be complicated. We’re here to make your shopping life easier—one order at a time. Read less

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Vexlina

Vexlina is built to make online shopping simple, fast, and trustworthy. It’s a place where you can explore quality products, clear pricing, and reliable delivery without any extra hassle.

What this really means is you get a smooth shopping experience from discovery to checkout, backed by a team that puts customers first. Our focus is to offer great products, honest listings, and a service you can rely on every time you shop.

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  • Address

    House No: 33, Flat: 05, Block: D, Road :05, Dhaka, Mirpur 12

  • Phone

    +8801885738929

  • Email

    support@vexlina.com

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  • Address

    House No: 33, Flat: 05, Block: D, Road :05, Dhaka, Mirpur 12

  • Phone

    +8801885738929

  • Email

    support@vexlina.com

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